Quality Policy

It is company policy to provide all customers with defect free products on time every time.

At Robust UK Ltd we design and manufacture steel door solutions for secure and high-performance environment and are committed to delivering products that meet the highest standards of quality, getting it right first time, on time, every time.

Our values – Protecting People, Customer First, Moving Forward, Performance Promise, and Togetherness & Trust – guide everything we do and are at the heart of our success. To support these principles, we operate a Quality Management System in line with EN ISO 9001:2015 and BRE Global PN111-15 Rev 9.0. This framework helps us not only to meet the requirements of certification bodies and our customers, but also to continuously improve the way we work and the service we provide to our customers; we are committed to satisfying all applicable requirements.

The system is built on clear processes, supporting documents, and a shared responsibility across all teams. Everyone plays a role in following these standards, ensuring consistency and care in everything we deliver. We also recognise the importance of learning and improving.
Our relationship and reputation with our customers is key to our growth and sustained success, which is why we monitor their feedback, and any instances of nonconformance are taken seriously, with actions put in place to prevent recurrence; and it is why we monitor our ratio between defects and revenue.

Reducing waste, whether of materials, time, or effort is a core goal. By working smarter and striving for a “right first time” approach, we aim to protect resources, deliver value, build trust with our customers.

Emily Mathews
General Manager

October 2025